When will my items ship?
Estimated shipping dates will vary based on the items in each backer’s order. Some items are already in stock and ready to ship. Other items have been ordered but are not yet in stock. And some items cannot be ordered until all backers complete their surveys, since we need item quantities, t-shirt sizes, etc. We do expect most items to be ready to ship in December 2024, while it is possible some items will not be in stock until January 2025 at this point.
Last updated: November 19, 2024 08:50
Is this one of those naughty/NSFW comics?
Nope! There are no sexually explicit images in the pages of Queen of Hell: Initium.
Last updated: August 14, 2024 07:05
I backed the campaign for the Queen of Hell: Initium music and some comics a while back. What's up with that?
We ran a campaign in late 2022 in the Music category on Kickstarter which successfully funded the music portion of this project and some but not nearly all of the comics. This new campaign is running in the Comics category on Kickstarter and is designed to reach comics fans and folks who missed the original campaign.
If you backed the first campaign we encourage you to check out the rewards on this new campaign and - if you see something that excites you- back it! But you can also sit this one out and wait a few weeks more for the BackerKit survey and fulfillment on the original campaign. Both campaigns will be fulfilled at the same time as soon as this new Comics campaign is over!
Last updated: September 24, 2024 08:12
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.